Last updated: 17 August 2026

Privacy Policy — Juristable

Privacy Policy for Juristable, outlining how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Table of Contents
  1. 1.Introduction
  2. 2.What Personal Information We Collect
  3. 3.How We Collect Information
  4. 4.How We Use Your Information
  5. 5.How We Disclose Your Information
  6. 6.Cross-Border Disclosure (APP 8)
  7. 7.How We Store and Protect Your Information
  8. 8.Data Minimisation
  9. 9.Access and Correction
  10. 10.Cookies and Website Tracking
  11. 11.Anonymity and Pseudonymity (APP 2)
  12. 12.Call Recording
  13. 13.Complaints
  14. 14.Dispute Resolution
  15. 15.Changes to This Policy
  16. 16.Contact

Effective Date: 17 August 2026

Jurisdiction: New South Wales, Australia

Operator: Juristable (admin@juristable.com)

1. Introduction

This Privacy Policy explains how Juristable (“we”, “us”, “our”) collects, uses, discloses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to handling your personal information transparently and in accordance with applicable Australian privacy legislation, including:

  • Privacy Act 1988 (Cth) and the Australian Privacy Principles
  • Spam Act 2003 (Cth)
  • Telecommunications (Interception and Access) Act 1979 (Cth)
  • Electronic Transactions Act 2000 (NSW)

2. What Personal Information We Collect

2.1 Information You Provide Directly

From Clients (Users seeking legal services):

  • Name and contact details (email address, phone number)
  • Details of your legal matter (brief description, jurisdiction, practice area, objectives)
  • Documents relevant to your legal matter (settlement agreements, court orders, certificates)
  • Budget and fee structure preferences
  • Urgency and timeline requirements
  • Communication preferences (email, SMS, phone)

From Legal Service Providers (Law firms, barristers, sole practitioners):

  • Firm name, contact details (email, phone, website)
  • Practice areas, jurisdictions, and specialisations
  • Fee structure information and quotes
  • Lawyer profiles and credentials
  • Responses to outreach communications
  • Call recordings and transcripts (where phone outreach is conducted, with recording notice provided in accordance with Australian telecommunications law)

2.2 Information We Collect Automatically

  • Email address and communication content (when you email us)
  • IP address and browser information (when you visit our website)
  • Cookies and similar technologies (see Section 10)
  • Communication metadata (message IDs, timestamps, delivery status)

2.3 Information from Third Parties

  • Publicly available information about legal service providers (law firm websites, Doyle’s Guide, Legal 500, Law Society directories, LinkedIn)
  • Bounce and delivery status reports from email service providers
  • Provider ratings from public review platforms (Google, Legal 500)

3. How We Collect Information

We collect personal information through:

  • Direct submission via our website or email (admin@juristable.com)
  • Phone conversations (recorded with notice in accordance with the Telecommunications (Interception and Access) Act 1979 (Cth) and applicable NSW surveillance legislation)
  • Web research of publicly available provider information
  • Inbound communications from providers responding to our outreach

We will only collect personal information by lawful and fair means, and not in an unreasonably intrusive way (APP 3).

4. How We Use Your Information

4.1 Primary Purposes (APP 6.1)

We use personal information for the primary purposes of:

  • Coordinating legal services on behalf of clients
  • Discovering, evaluating, and ranking legal service providers
  • Drafting and sending outreach communications to providers (with client approval)
  • Receiving and processing provider responses, quotes, and proposals
  • Comparing and scoring provider suitability against client briefs
  • Managing communication records and coordination workflows

4.2 Secondary Purposes (APP 6.1(a)(b))

We may also use personal information for:

  • Administrative purposes (maintaining records, generating reports)
  • Improving our services and provider database
  • Communicating with you about your matter or our services
  • Compliance with legal obligations
  • Monitoring email deliverability and bounce management

4.3 Direct Marketing (APP 7)

We will not use or disclose your personal information for direct marketing unless:

  • You have consented to receiving marketing communications, or
  • You would reasonably expect us to use the information for that purpose

You may unsubscribe from any marketing communications at any time by contacting admin@juristable.com.

5. How We Disclose Your Information

5.1 Disclosure to Legal Service Providers

We disclose client matter information to legal service providers for the purpose of obtaining quotes. This includes:

  • Summarised matter profiles (without raw documents unless confidentiality is acknowledged)
  • Jurisdiction and practice area requirements
  • Fee structure preferences and budget parameters
  • Timeline and urgency requirements

We do not disclose:

  • Your personal identity to providers without your explicit approval
  • Raw legal documents without a confidentiality acknowledgement from the provider
  • Financial account details or payment card information

5.2 Disclosure to Service Providers

We may disclose personal information to third-party service providers who assist us in operating our platform:

  • Email hosting providers (for sending and receiving email)
  • Telecommunications providers (for SMS and phone outreach)
  • Cloud infrastructure providers (for data storage)
  • Web hosting and DNS providers

These providers are contractually bound to handle personal information in accordance with applicable privacy legislation.

5.3 Disclosure Required by Law

We may disclose personal information where required by law, including in response to:

  • A court order or subpoena
  • A request from a law enforcement agency
  • A regulatory body with statutory authority to compel disclosure

6. Cross-Border Disclosure (APP 8)

We primarily store and process personal information in Australia. However, some of our third-party service providers may process data outside Australia (including the United States).

Where personal information is disclosed to an overseas recipient, we will:

  • Take reasonable steps to ensure the recipient does not breach the APPs
  • Obtain your consent where required
  • Inform you of the countries where your information may be stored

If you consent to us disclosing your personal information to an overseas recipient, we will not be held accountable under the Privacy Act for the overseas recipient’s acts or practices in relation to that information (APP 8.1(b)).

7. How We Store and Protect Your Information (APP 11)

7.1 Data Storage

We store personal information in:

  • A secure cloud-based coordination system (CRM)
  • Encrypted email systems
  • Secured infrastructure with access controls

7.2 Security Measures

We take reasonable steps to protect personal information from:

  • Unauthorised access, modification, or disclosure
  • Loss, misuse, or interference
  • Unauthorised use or sharing

Security measures include:

  • Access restricted to authorised personnel only
  • Encrypted secrets for API keys and credentials
  • Secure SMTP for email transmission (TLS encryption)
  • No storage of payment card details, bank account credentials, or sensitive financial information

7.3 Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active matter records: Retained for the duration of the engagement and for a reasonable period thereafter
  • Communication logs: Retained for record-keeping and audit purposes
  • Provider records: Retained in the coordination database for future reference and deduplication
  • Call recordings and transcripts: Stored securely with time-limited access

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it, unless retention is required by law.

8. Data Minimisation

In accordance with our data handling principles:

  • We store only what is required for provider coordination
  • We do not record or store payment card details under any circumstances
  • We redact sensitive personal financial information unless directly necessary for brief context
  • We do not store third-party personal information beyond what is necessary for brief context
  • Matter profiles summarise rather than reproduce raw documents

9. Access and Correction (APP 12 and APP 13)

9.1 Access

You may request access to the personal information we hold about you by contacting admin@juristable.com. We will respond within a reasonable time (typically within 30 days) and will provide access unless:

  • Providing access would pose a serious threat to the life or health of any individual
  • Providing access would have an unreasonable impact on the privacy of others
  • The request is frivolous or vexatious
  • The information relates to legal proceedings and access would be prevented by law

9.2 Correction

You may request that we correct personal information we hold about you if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will take reasonable steps to correct the information within a reasonable time.

10. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyse website traffic and usage patterns
  • Improve website functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

11. Anonymity and Pseudonymity (APP 2)

Where it is lawful and practicable, you may interact with our services without identifying yourself. However, providing certain personal information is necessary for us to deliver our coordination services effectively (e.g., we cannot coordinate legal outreach without your matter details and contact preferences).

12. Call Recording

Where we conduct phone outreach to legal service providers on behalf of clients:

  • We provide mandatory recording notice at the start of every call: “I need to advise you that this call is being recorded for training and quality assurance purposes.”
  • This notice is given in accordance with the Telecommunications (Interception and Access) Act 1979 (Cth) and applicable NSW surveillance legislation
  • Call recordings and transcripts are stored securely with time-limited access
  • If a provider objects to recording, the call is terminated immediately and no recording is made
  • Recording notices are logged in our system with the date, time, and provider reference

13. Complaints

13.1 Internal Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us at admin@juristable.com. We will investigate and respond to your complaint within a reasonable time.

13.2 Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

14. Dispute Resolution

14.1 Good Faith Negotiation

If a dispute arises out of or relates to this Privacy Policy or our handling of your personal information, the parties must first attempt to resolve the dispute by good faith negotiation. A party must provide written notice of the dispute to the other party.

14.2 Mediation

If the dispute is not resolved within 14 days of written notice, the parties agree to attempt to resolve the dispute through mediation administered by a mediator agreed between the parties, or in the absence of agreement, appointed by the President of the Law Society of New South Wales.

14.3 Sealed Arbitration

If the dispute is not resolved through mediation within 30 days of the mediator being appointed, the user agrees that all disputes not resolved at mediation shall be finally resolved by sealed (confidential) arbitration conducted in accordance with the Commercial Arbitration Act 2010 (NSW) on the following terms:

  1. The arbitration shall be conducted by a single arbitrator agreed between the parties, or in the absence of agreement within 14 days, appointed by the President of the Law Society of New South Wales;
  2. The seat of arbitration shall be Sydney, New South Wales;
  3. The arbitration shall be conducted on a confidential (sealed) basis — the existence, content, and outcome of the proceedings shall not be disclosed to any third party except as required by law or to enforce the award;
  4. The arbitrator’s award shall be final and binding on the parties;
  5. The parties waive any right to appeal the arbitrator’s award on the merits, save for errors of law as permitted under the Commercial Arbitration Act 2010 (NSW);
  6. Judgment upon the award may be entered in any court of competent jurisdiction in New South Wales.

14.4 Costs

Each party bears its own costs of the negotiation and mediation stages. The costs of the arbitrator shall be shared equally unless the arbitrator determines otherwise. Each party bears its own legal costs of the arbitration, save that the arbitrator may award costs in accordance with the Commercial Arbitration Act 2010 (NSW).

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of material changes by posting the updated policy on our website with a revised effective date.

16. Contact

For questions about this Privacy Policy, or to exercise your privacy rights, please contact:

Juristable
Email: admin@juristable.com
Website: juristable.com

This Privacy Policy was last updated on 17 August 2026.